Must Knows

How to avail of Citibank customer care?

[ecis2016.org] Know the complete details of Citibank Customer Care.

Citibank Customer Care is available 24 hours a day, seven days a week. Learn more about the products and services or contact them. 

What services can be obtained by calling the customer support number?

  • Information on credit cards
  • Financial services
  • Suvidha
  • Loans
  • Priority by Citi
  • Favoured business services

Except for loans, all services are available 24 hours a day, 365 days a year. Loan product inquiries can be made from 9 am to 7 pm, Monday through Saturday, excluding national holidays.

When you contact the Citibank customer care number,  you will be connected to Citibank’s IVRS (Interactive Voice Response System), where you can select your preferred transaction by typing the correct digits.

Citibank 24*7 customer care toll-free number

Every telephone becomes a Citibank Branch with CitiPhone, allowing you to conduct business at your leisure. When calling from outside India, dial +91 22 4955 2484. * 

Credit Cards / Citibanking / Suvidha / Loans* / Citi Priority / Business Preferred 1860 210 2484 (Local call charges apply)

Use this number +91 22 4955 2484 for calling from outside of India.

*Except on national holidays, the office is open from 9 am to 7 pm (Monday through Saturday).

See about: IFSC code of SBI 

Citibank customer support by email

Existing Citibank clients can contact the customer service team by logging into their internet banking account. When you log into your account, the compose mail option will be visible under the Quick Links menu. You can expect a response from the customer service team as soon as possible.

Citibank SMS customer service

Customers can get information about their banking accounts and Citibank credit cards by texting 52484 or calling +91 9880752484. Please keep in mind that all SMSes are charged at the rates set by your telecom plan.

Citibank credit card customer care

If you find yourself in any of the following situations, you can reach out to the Citibank credit card customer care. 

  • A misplaced Citibank credit/debit card Debit/ATM card jammed in the machine’s card slot
  • An SMS alert for a transaction in which you did not participate
  • Fraudulent transactions on your card
  • Using an ATM, but no money was dispensed

To stop your card or file a complaint, contact the customer service team immediately at the following numbers: 1800 267 2425 or +91 22 4955 2425.

Citibank loan customer service

To inquire about the status of your loan product or to obtain loan information/ eligibility requirements, phone the following number: 1860 210 2484 (Customer Service)

Loan product inquiries can be made from 9 am to 7 pm, Monday through Saturday, excluding national holidays.

Citibank Virtual Assistant – Ask me

Citibank’s website includes an automated response generator tool for answering customer questions. To make use of the Ask Me feature.

  • Visit Citibank’s official website.
  • Select the Contact Us tab and then Ask Me.
  • This opens a chat window lets you type your questions and receive automated responses.

Citibank grievance redressal mechanism

Citibank strives to give the best customer service solutions possible. The bank offers the following methods for consumers to make a complaint or register their queries:

Level 1 – Customer Service Team

  • 24-hour CitiPhone
  • Ask Me
  • By email
  • Sending a letter via Citibank Online Inbox
  • Via Citibank’s official social media outlets
  • Interaction between branches

Level 2 – Customer Service Manager

Submit your complaint to the Head of Customer Care using the web form available on Citibank’s website. You should receive a response within two working days.

Level 3 – Principal Nodal Officer

If you are still unhappy with the response, raise the problem to the Principal Nodal Officer at Citibank. You can contact the PNO in one of the following ways:

  • By filling out the web form on Citibank’s website
  • By calling the toll-free number 1-800-266-2400 or 022 – 4955 2400, you can reach the customer service staff (local call rates apply). These numbers are open from 10:00 a.m. to 6:00 p.m., Monday through Saturday, excluding national holidays.

Level 4 – Citibank Senior Management 

If you are dissatisfied with the reply, you can escalate the matter directly to Citibank’s Senior Management. Use the web form offered on Citibank’s website to write to senior management. You should expect a reply within two working days.

Level 5 – Contact the Banking Ombudsman

According to the RBI’s Ombudsman Scheme of 2006, a client may file a complaint with the ombudsman if they have not received a satisfactory response from the bank within one month. The RBI website has more information about this scheme.

Source: https://ecis2016.org/.
Copyright belongs to: ecis2016.org

Debora Berti

Università degli Studi di Firenze, IT

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