Must Knows

How to reach the Aadhaar card customer care?

[ecis2016.org] In this article, we share how citizens can contact the Aadhaar card customer care.

Aadhaar cards have become mandatory for everyone around the country. It has become essential to avail of various benefits and even as an identity or address proof. Many people have concerns pertaining to their Aadhaar cards. Such people can raise queries depending on the mode that they prefer. They can email, call or even raise concerns through the UIDAI website. The Aadhaar helpline number for UIDAI is 18003001947, or you can just dial 1947, the Aadhaar card customer care number. 

Aadhaar customer care number 18003001947
Official website https://uidai.gov.in/
Email address help@uidai@gov.in
Headquarters Address 3rd floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi – 110001
Social media Twitter: @UIDAI

Facebook: @AadhaarOfficial

YouTube: Aadhaar UIDAI

Grievance redressal

The UIDAI authorities have set up various call centers and redressal centers for people who wish to get their queries clarified and their doubts cleared. On acknowledgement of your complaint, a slip is provided with your enrollment number. You will need the same when you approach the center for updates about your complaints. 

Online redressal

A concern can be raised via UIDAI public grievance portal https://pgportal.gov.in/. You need to be a registered user to lodge a complaint using this portal. 

The process is as follows:

  • Visit the official website.
  • The home page opens up.
  • Enter your password and security code. 
  • Click on login.

If you are a new user, fill up the registration form and register yourself on the portal for more information.

Once you have registered yourself, lodge a complaint using the following method:

  • Click on the grievance tab.
  • Click on Lodge Public Grievance.

Redressal process

Once you are registered, and your complaint has been sent, the following process is followed to address your complaint:

  • The issue is checked preliminarily and sent to the respective regional office or concerned section at the headquarter. 
  • The concerned authorities respond to the grievance online.
  • The respective person who had registered the complaint can then take the appropriate steps to clear the same.

Postal complaint

In case an applicant does not have access to internet services, they can send the complaint via postal services and get a reply. The process followed is almost the same as an online complaint, but the time required in order to get a reply is longer.

[ecis2016.org] Know all about Aadhaar card update 

Aadhaar regional offices

In case you do not reside in Delhi or reside in some other state, you can easily contact the UIDAI authorities, to ensure that your Aadhaar card is updated and revised.

You can reach out to any of the below regional offices:

City Address
Bengaluru Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 01. Phone number: 080-22340104 Fax number: 080-22340310
Chandigarh SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh 160017 Phone number: 0172-2711947 Fax number: 0172-2711717 Email address: grievancecell.rochd@uidai.net.in
Delhi Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001 

Phone number: 11 40851426 

Grievance Cell number: 011-40851426 

Fax: 011-40851406 

Email address: publicgrievance.cell@uidai.net.in

Guwahati Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 

Phone number: 0361-2221819 

Fax number: 0361-2223664

Hyderabad 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad – 500 038, Telangana State Phone number: 040 23739269 

Grievance Cell number: 040-23739266 

Fax number: 040-23736662

Lucknow 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 Phone number (Enrolment related): 0522 2304979 

Phone number (Self Service Update Portal related): 0522 2304978 

Email address: uidai.lucknow@uidai.net.in

Mumbai 7th Floor, MTNL Exchange, GD Somani Marg, Cuffe Parade, Colaba, Mumbai – 400 005

Grievance Cell phone number: 1947 UIDAI RO phone number: 022-22163492 

Email address: help@uidai.gov.in

Ranchi 1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010 

Phone number: 9031002292 

Email address: ro.helpdesk@uidai.net.in

Relevant information

  • In order to get details about the nearest Aadhaar center, you can ask the chatbot online. 
  • You can also download the Aadhaar letter online once your request has been approved.
  • The Aadhaar number does not change following an update. 
  • Original documents will need to be carried when you visit an enrollment center. 
  • A nominal fee will also be charged for those who wish to get updates made to their Aadhaar card.

However complicated the process might seem, it actually requires less time and effort once initiated. The government has tried its best to simplify this process to ensure that everyone can have easy access to Aadhaar services. Following the processes mentioned above, you can easily ensure that your complaints are addressed with ease.

Source: https://ecis2016.org/.
Copyright belongs to: ecis2016.org

Debora Berti

Università degli Studi di Firenze, IT

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