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All about WBSEDCL

[ecis2016.org] Know all about the West Bengal State Electricity Distribution Company Limited (WBSEDCL) in detail

Owned and operated by the Government of West Bengal, the West Bengal State Electricity Distribution Company Limited (WBSEDCL) was founded in 2007 as one of the two successors of the West Bengal State Electricity Board. It is responsible for delivering power to 96 per cent of West Bengal and has a customer base of more than 1.68 crore people throughout the state.

Company  West Bengal State Electricity Distribution Company Limited (WBSEDCL)
State  West Bengal  
Department  Energy 
Functioning Years  2007 – Present 
Consumer Services  Pay electricity bills, new registration, register complaint  
Website  https://www.wbsedcl.in/irj/go/km/docs/internet/new_website/Home.html

WBSEDCL: Prepaid and postpaid consumers 

In an electrical system with prepaid billing, customers pay their power bills in advance, while in an electricity system with postpaid billing, customers pay their electricity bills after they have used the service. Customers who have their energy bills paid in advance are in a position to directly monitor the amount of energy they spend, whereas post-paid customers cannot directly oversee the amount of energy they are spending.  

Prepaid and postpaid consumers can access a variety of internet services, such as recharging their accounts, seeing their account balances, viewing their payment histories, viewing the history of voucher production, and viewing basic information about themselves. After registering with the WBSEDCL Web Portal, users can make use of the services described above.

WBSEDCL: Steps to pay bill on the portal

  • To begin, go to the WBSEDCL portal.  

WBSEDCL: Steps to pay bill on the portal

  • Click on the “online payment” option on the right-hand side of the home page. 

WBSEDCL: Steps to pay bill on the portal

  • A new page will open.  

WBSEDCL: Steps to pay bill on the portal

  • On the payment page, you will find 4 different ways to pay the electricity bill. These are: 
    • Quick Pay (Energy Bill) 
    • Quick Pay (Quotation)
    • E-Payment (For registered pre-paid consumers)
    • E-Payment (For registered post-paid consumers) 
  • If you have your consumer ID handy, you can select QuickPay as a faster and more efficient way to pay your energy bills. 

WBSEDCL: Steps to pay bill on the portal

  • Enter your consumer number and the text in the captcha field, then click “Proceed.”

WBSEDCL: Steps to pay bill on the portal

  • Click the Pay Now button to confirm Payment Details and begin processing after checking and choosing your bill’s details.
  • You will be redirected to the payment page.
  • After payment processing is complete, the Payment Status page is shown.
  • The acknowledgement will be shown.
  • By clicking the Print button, it is possible to print a copy of the payment confirmation.
  • Thus, you will be able to pay your account online successfully.

WBSEDCL: Different modes of online payment 

To pay your energy bill, you can use any one of the many different e-payment methods that are offered by WBSEDCL. These include Net-Banking, Debit/Credit Cards, Mobile Wallets, BBPS, UPI, Bharat QR, EBPP, RTGS/NEFT, and so on.

  • WBSEDCL website

You can take advantage of the instant payment and online payment alternatives by going to the WBSEDCL website, as described above.

  • EBPP

You can utilize the EBPP mode, also known as the Electronic Bill Presentment and Payment mode, which is accessible on the website or app of your bank by enrolling there with your consumer identification number. After your registration has been completed successfully, the amount of your bill will be electronically transferred from your bank account to the WBSEDCL bank account.

  • Bharat QR code

You will be able to pay your energy spot bill using any mobile wallet or app that is equipped with the Bharat QR code by making use of the Bharat QR code that was issued to you by WBSEDCL. after the billing date and for two days afterwards, 

  • RTGS/NEFT

You will be able to make payments through RTGS or NEFT into the unique account number that was issued to you by WBSEDCL in the bill or quote. After two days have passed after the compilation of the particular bill or quotation. 

WBSEDCL: Steps to apply for new connection 

Online 

  • To begin, go to the WBSEDCL portal.  

WBSEDCL: Steps to apply for new connection 

  • Click on the “Apply New Connection” option on the right-hand side of the home page. 

WBSEDCL: Steps to apply for new connection 

  • A new page will open. 
  • Click on “LT Consumers” on the right-hand side of the page. 

WBSEDCL: Steps to apply for new connection 

  • A login page will open where you have to select the “new user” option. 

WBSEDCL: Steps to apply for new connection 

  • You will be redirected to a new page where you have to register with your Meter Number.  

WBSEDCL: Steps to apply for new connection 

After successful online registration 

  • Users must register themselves via a simple self-registration procedure by providing their Name, Mobile Number (which will serve as their user id), and email address.
  • User log will be done through user ID (mobile number) and password.
  • After logging in successfully, the consumer can change their password while indicating the area or district to which they belong.
  • After selection, a list of Customer Care Centers will be provided, from which the user must choose the appropriate one.
  • The user is responsible for filling out all of the requested information on the application page and submitting those details. Applications have to be sent in at least two days before the day on which the connection is scheduled to begin.

Offline 

Click here to download Application Form (Procedure A) for offline registration. The application form is to be handed into the relevant office with all of the accompanying documents already fully filled in and signed. 

WBSEDCL: Documents required for form submission 

  1. i) Proof of identity (any of the following) 
  • Aadhar Card 
  • Passport 
  • Voter ID 
  • Driving License 
  • PAN Card 
  1. ii) Proof of ownership
  •  Legal Occupancy: Sale Deed, Lease Deed or Rent Deed 
  • Tax Receipt of Panchayat or Municipality or Municipal Corporation 
  • Telephone Bill 
  • Rent Bill, Rent Control Challan, 
  • Amu occupancy documentation is issued by any government ministry or agency. 

Form verification and issuance of quotation 

The office in charge of handling the matter will examine each and every document, after which a quotation for the service connection fee and the security deposit will be produced.

Deposition of service connect and security deposit 

Within ninety days from the date on which the quote was issued, the Service Connection Charge as well as the Security Deposit are required to be submitted at the appropriate office during cash hours.

Customers may also pay their service connection fee and security deposit online using the WBSEDCL website or mobile app.

Steps for prepaid self registration using meter serial number

This service is only available to Prepaid customers. Users who have already registered cannot register again using the same consumer ID.

  • To begin, go to the official WBSEDCL portal.  

Steps for prepaid self registration using meter serial number

  • Go to the “Consumer Corner” displayed on the home screen. 
  • Move your mouse to “Pay Online” and click on the “Recharge Prepaid Voucher” option. 

Steps for prepaid self registration using meter serial number

  • A new page will open. 
  • Click on “New User Registration by Meter Serial Number (Prepaid Consumers Only)” 

Steps for prepaid self registration using meter serial number

  • On the Self-Registration screen, there will be an input area for the meter serial number. 
  • Enter your Meter Serial Number and then click Submit. 

Steps for prepaid self registration using meter serial number

  • All existing data is retrieved and shown, such as Consumer Id, name, address, contact number, Email, and Phone. A field for OTP validation is shown.  

Steps for prepaid self registration using meter serial number

  • If the mobile number has never been registered, enter a valid 10-digit numeric mobile number and then click “Send OTP.” 

Steps for prepaid self registration using meter serial number

  • OTP will be sent to the mobile number, a success message will be shown, and a field to input the valid OTP will be displayed.

Steps for prepaid self registration using meter serial number

  • If the user does not get an OTP, select “Resend OTP.” Enter the valid OTP sent to your mobile device, then click “Submit.”
  • As seen below, a field holding User Details along with input fields for Email Id and Password will be shown. 

Steps for prepaid self registration using meter serial number

  • Deliver all of the information seen on the screen. Passwords must include between six and fourteen alphanumeric characters.
  • E-mail should be written as E-mail. Retype Password should precisely match Password. Click the confirm button after providing appropriate information.Steps for prepaid self registration using meter serial number
  • A registration success message will show, and the user will be registered.
  • A confirmation email will be sent to the provided email address upon successful registration.

Steps for prepaid self registration using meter serial number

Steps for Online Prepaid Recharge 

  • To begin, go to the official WBSEDCL portal.  

Steps for Online Prepaid Recharge 

  • Go to the “Consumer Corner” displayed on the home screen. 
  • Move your mouse to “Pay Online” and click on the “Recharge Prepaid Voucher” option. 

Steps for Online Prepaid Recharge 

  • A new page will open. 
  • Sign in with the correct credentials and visit Online Prepaid Recharge.

Steps for Online Prepaid Recharge 

  • The consumer prepaid information will be shown. 

Steps for Online Prepaid Recharge 

  • Now navigate to view account balance. 

Steps for Online Prepaid Recharge 

  • On the page where the consumer’s current balance is shown, there is a field to enter  the voucher amount. 
  • The value of the voucher must be a multiple of 100. The minimum amount that may be contributed to a wallet is 500 INR. Enter the voucher amount and press the Submit button.

Steps for Online Prepaid Recharge 

  • Upon submission, a pop-up will display the “Total Payable Amount.” Click OK to continue
  • After clicking OK, the user must choose a payment method, accept the terms and conditions, and click Confirm. The transaction fee varies depending on the payment Gateway. 

Steps for Online Prepaid Recharge 

  • After confirmation, a pop-up will appear to lead the user to another website to complete the payment. Click to continue.
  • After selecting OK, the website will redirect to the payment gateway’s payment page. In this instance, Paytm is the chosen payment gateway.

Steps to download WBSEDCL mobile app 

Steps to download WBSEDCL mobile app 

The WBSEDCL app is only available on the Android Play Store. To download:  

  • Go to the google play store. 
  • Type “Vidyut Sahayogi” 
  • Simply select the first application that shows up. 
  • Click on “install” to successfully download the app. 

WBSEDCL contact information 

Address:  Vidyut Bhavan, Block- DJ, Sector-II, Bidhannagar, Kolkata-700091

Helpline No: 19121 (24×7)  

Source: https://ecis2016.org/.
Copyright belongs to: ecis2016.org

Debora Berti

Università degli Studi di Firenze, IT

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