PNB Customer Care Number: A detailed guide

[ecis2016.org] Mentioned in this article are the contact details of PNB Customer Care and the different ways you can reach out to the bank’s customer care.

The Punjab National Bank (PNB) provides its clients with a choice of eight different credit cards, each of which comes with a distinctive set of benefits. Cardholders are free to choose a card on the basis of the characteristics that best fulfil their individual requirements. 

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Customers using credit cards issued by the Punjab National Bank may get answers to their questions by contacting the customer care support centre of the bank. We will explain the many channels via which you may communicate with the bank.

Tolled and toll-free numbers 

For any questions, problems, or complaints pertaining to credit cards, one can the PNB customer care at numbers 18001802345 and 01204616200. The global helpline number is +911202490000. 

If you are unable to get through to the customer service centre for your credit card, you may alternatively contact the general Punjab National Bank customer care number at 18001802222, 180010322222 or 01202490000, which are toll-free numbers for international users. 

Inquiries about Punjab National Bank credit cards

The following is a rundown of some of the most often asked questions pertaining to credit cards.

What do I do if my card is stolen?

If your card has been stolen or misplaced, you must contact the customer service helpdesk by dialling PNB customer care no., either 18001802345 or 01204616200. You also have the option of sending an email to creditcardpnb@pnb.co.in to hotlist your card. By doing so, it will be impossible for anybody else to use your card illegally.

What do I do if my card is blocked?

Please contact customer service if the card has been inadvertently frozen and it may be unblocked. The only option if you cannot get your credit card unblocked is to get another one.

City-wise contact information of PNB branches

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Overseas Punjab National Bank customer care toll-free numbers accessible to NRI clients

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For the United States, the number is 18444519295, 448000318030 for the United Kingdom, and for UAE, the number is 800035770298. All three contact numbers are toll-free. 

Other numbers you may dial include 011 26165160 and 011 26165429, or you may email at ebaydelhiaof@pnb.co.in. You may also contact the customer service department by email if you want. You may reach the same person at the following email address care@pnb.co.in. 

In addition, all non-resident Indians and individuals of Indian origin are welcome to stop by the NRI support desk located in each of the below zonal offices if they have any questions or concerns pertaining to their cards: 

Credit card related complaints at Punjab National Bank

If you are not satisfied with the solution that was given to you by the customer service centre of Punjab National Bank, you always have the option to forward your issue as part of the grievance redressal mechanism that is offered by the bank. According to the escalation matrix, there are a few distinct phases that a complaint might go through

Level 1

You may voice your complaint by calling the customer service centre, contacting the branch manager in person, or sending an email.

Level 2

If you feel that the resolution that was offered to you does not adequately address your concerns, you have the option of speaking with either the zonal supervisor of your area or the manager of the main office.

Level 3

You have the option of going to either the nodal authority or the primary nodal officer in order to have your issue resolved.

Level 4

In the event that the nodal agent or the main nodal officer seems unable to give you a response that is suitable, you have the option of contacting the banking ombudsman within your area.

Contact information for the Nodal Officer of the Punjab National Bank

The circle head would be responsible for acting as the nodal official for all PNB district offices. Under the category “Punjab National Bank Circle Office Contact Specifics,” the details about how to get in touch with the bank have been given.

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Get in touch with the senior nodal official if the nodal person is unable to resolve the issue you are having. 

The following are the contact details:

The General Manager, Punjab National Bank, Customer Service Department, Sector 10, Dwarka, New Delhi 110 075

Phone: 011 28044153

Email: care@pnb.co.in

Other methods to contact Punjab National Bank

You may communicate with the bank using the following methods:

Online

• You may lodge your grievance on the website by going to the page designated specifically for that purpose and submitting it there. You may access this website by going to the ‘Contact Us’ page of the bank’s website.
• Through the use of this approach, you are also able to provide any comments or ideas you may have.

Go to the bank

• You may also go to the branch of the Punjab National Bank closest to you or go to the branch where you already bank in order to get your issues handled.
• In the event that you choose to file a complaint with the institution, you will be required to fill out the appropriate form, present it to the management of the bank, and request acknowledgement of the filing of the complaint.
• You may get this application from the branch manager or you can choose to download it from the internet and save it to your computer. Every location will be equipped with a complaint book that has perforations.

Feedback kiosk

• On-line complaint-cum-feedback kiosks are available in all circular and zonal offices. You may also use this kiosk to file a complaint. If you prefer, you may provide any comments or recommendations you have.
• Even if you have followed the escalation matrix and your complaints haven’t been handled, the banking ombudsman is always there to help you.
• The Reserve Bank of India has appointed a banking ombudsman who is a natural person who will investigate your complaint.

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