[ecis2016.org] Mentioned in this article are the contact details of PNB Customer Care and the different ways you can reach out to the bank’s customer care.
The Punjab National Bank (PNB) provides its clients with a choice of eight different credit cards, each of which comes with a distinctive set of benefits. Cardholders are free to choose a card on the basis of the characteristics that best fulfil their individual requirements.
You are reading: PNB Customer Care Number: A detailed guide
Customers using credit cards issued by the Punjab National Bank may get answers to their questions by contacting the customer care support centre of the bank. We will explain the many channels via which you may communicate with the bank.
Tolled and toll-free numbers
For any questions, problems, or complaints pertaining to credit cards, one can the PNB customer care at numbers 18001802345 and 01204616200. The global helpline number is +911202490000.
If you are unable to get through to the customer service centre for your credit card, you may alternatively contact the general Punjab National Bank customer care number at 18001802222, 180010322222 or 01202490000, which are toll-free numbers for international users.
Inquiries about Punjab National Bank credit cards
The following is a rundown of some of the most often asked questions pertaining to credit cards.
What do I do if my card is stolen?
If your card has been stolen or misplaced, you must contact the customer service helpdesk by dialling PNB customer care no., either 18001802345 or 01204616200. You also have the option of sending an email to creditcardpnb@pnb.co.in to hotlist your card. By doing so, it will be impossible for anybody else to use your card illegally.
What do I do if my card is blocked?
Please contact customer service if the card has been inadvertently frozen and it may be unblocked. The only option if you cannot get your credit card unblocked is to get another one.
City-wise contact information of PNB branches
Circle Head Name | Location | Contact Number | Address | |
Anand Kumar | Agartala | 0381-2315928 | coagartala@pnb.co.in | Durgabari Road, Agartala-799001 |
Ashwani Kumar Singh | Agra | 0562-2851336 | coagr@pnb.co.in | 1-2 Raghunath Nagar Mg Road Agra 282002 |
Anupam | Ahmedabad | 079 2658 3958 | coahm@pnb.co.in | 6th Floor, Gujarat Bhawan, Beside MJ Library, Ellis Bridge, Ashram Road, Ahmedabad-380006 |
Rajesh Kumar | Amritsar North | 0183-5068120 | coasrnorth@pnb.co.in | Punjab National Bank,2nd Floor Opp. St.Francis School, Mcleod Road, Amritsar |
Ranjith Singh | Amritsar South | 0183-2507203,2507201 | coasrsouth@pnb.co.in | Punjab National Bank, Plot No.10, Administrative Block, First Floor, Distt , Shopping Complex, Ranjit Avenue, Amritsar |
Deepak Kumar | Aurangabad (Bihar) | – | admnpatna@unitedbank.co.in | eUNI- Regional Office 2nd floor, Abhay Bhawan Fresar Road, Patna |
Keshar Lal Bairwa | Ayodhya (Faizabad) | 05278-244370 | cofzd@pnb.co.in | Reedganj, Deokali Road, Ayodhya (Faizabad) UP-224001 |
Umakanta Das | Baleswar | – | cobls@pnb.co.in | Temporary Office: C/C Pnb Branch Office, Iti Chhak, Nayabazar, Balasore-756001 |
Vijay Kumar | Bangalore East | 080-25584509 | – | Raheja Towers,26-27, M.G.Road, Bengaluru-560001 |
Basant Kumar | Bangalore West | 080-25808905 | cobangalorewest@pnb.co.in | 100, Mosque Road, Frazer Road, Bangalore, Pin 560005 |
Hari Moham Meena | Bareilly | 0581-2520440 | cobar@pnb.co.in | Pilibhit Byepass Road, Bareilly |
Purna Chandra Behera | Bhopal | 0755-2553213 | cobpl@pnb.co.in | Punjab National Zonal Office – 1st Floor – Pnb House 1, Arera Hills, Bhopal – 462011 |
Paresh Kumar Das | Bhubaneshwar | – | cobbsr@pnb.co.in | 4th Floor, Deendayal Bhawan, HUDCO Building, Ashok Nagar, Janpath, Bhubaneswar-751009 |
Sanjeev Singh | Bikaner | – | cobikaner@pnb.co.in | PNB Rani bajar branch, bikaner, 334001 (TEMPORARY) |
Tapas Kanti Jha | Bilaspur | 07752-412659 | cobilaspur@pnb.co.in | Near pallav bhavan, ring road no.-2 gaurav path bilaspur c.g. 495001 |
Sudhir Kumar | Chandigarh | 0172-2709678 | cochd@pnb.co.in | 2nd Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh |
Ratish Kumar Singh | Chennai – North | 044 28502001 | ch.che@obc.co.in | No.769, Spencer Plaza, Circle office, 2nd floor, Anna Salai, Chennai- 600 002 |
Mohd. Maqsud Ali | Chennai – South | 044-28120200 | cochn@pnb.co.in | PNB towers, 2nd & 3rd floor, No.46-49, RH Road, Royapettah, Chennai- 600014 |
L. Ramanath-an | Coimbatore | 0422-2238802 | cotry@pnb.co.in | Circle Office, Ground Floor, Khanda Enclave, 179, Sarojini St, Ramnagar, Coimbatore- 641009 |
Sibananda Bhanja | Cuttack | – | coctk@pnb.co.in | A/32, Kharbel Nagar, Unit-Iii, Bhubaneswar-751001 |
Yeshpal Singh Rajput | Dehradun – East | 0135-2710107 | codehraduneast@pnb.co.in | 1, Pnb House, Paltan Bazar, Dehradun-248001 |
Rajinder Kumar Bhatia | Dehradun – West | – | codehradunwest@pnb.co.in | 1, Pnb House, Paltan Bazar, Dehradun-248001(TEMPORARY) |
Divyang Rastogi | Dharamshala | 01892-225134 | codml@pnb.co.in | Near GPO, Dharamshala, Distt Kangra-HP- 176215 |
Amlanjyot-i Gogoi | Dibrugarh | 0373-2326330 | codibrugarh@pnb.co.in | UBI Building, R.K.Bordoloi Path, Near SOHAM, DIBRUGARH-786001 |
Alok Priyadarshni | Durgapur | 0343-2588717 | codurgapur@pnb.co.in | 2nf Floor, Galleria Market, Opp Jolkhabar Gali, Nachan Road, Benachity, Durgapur, West Bengal 713213 |
Ram Kishore Meena | East Delhi | 011-22469787 | coeasedelhi@pnb.co.in | Opp. Nirman Vihar Metro Station, Laxmi Nager, Scope Tower (eUBI Building), New Delhi-110092 |
Surinder Kumar | Ernakulam | 0484-2384622 | coerk@pnb.co.in | Circle Office, PNB House, 2nd floor, 40/1461, Market Road, Ernakulam-682011 |
Harvinder Yadav | Faridabad | – | cofaridabad@pnb.co.in | NIT, Faridabad |
Rajeshri Rajesh Jadhav | Gandhinagar | – | cogn@pnb.co.in | Temporarily working at UBI Regional Office Building, Lal Darwaja, Beside Jumma Masjid, Ahmedabad-380001 (Proposed to be established at 2nd Floor) |
Ranjeev Bansal | Ghaziabad | 0120 – 2702721 | coghaziabad@pnb.co.in | KJ-13, Kavi Nagar, Ghaziabad (UP)-201002 (Existing Circle of eOBC) |
Rajeev Jain | Gorakhpur | 0551-2205046 | cogorakhpur@pnb.co.in / chgorakhpur@pnb.co.in | Alhadadpur, Gorakhpur |
Ms Nidhi Bhargava | Gurugram | 0124-4788233 | cogurugram@pnb.co.in | PLOT NO 5, Institutional Area, Sector-32, Gurugram-122001 |
Nirendra Kumar | Guwahati | 0361-2458797 | coguwahati@pnb.co.in | Nilgiri Mansion, G.S.Road, Bhangagarh, Guwahati-781005 |
Navneet Sharma | Gwalior | 0761-2403229 | cogwl@pnb.co.in | Circle Office , 7-C Vatsal Mansion, Ground Floor, Infront Of Aditya College, City Centre, Gwalior |
Sunil Kumar Sakhuja | Haridwar | 01334-233933/234469 | cohrd@pnb.co.in | Sector-Iv, Bhel Complex, Ranipur, Haridwar-249403 |
Amit Bandyopadhyay | Hooghly | 033-2662 7511 | cohooghly@pnb.co.in | 23A, Rai M C Lahiri Bahadur Street, Sreerampore, Dist. Hooghly, W B-712201 |
Dr. Rajesh Prasad | Hoshiarpur | 01882-505299,505297, 505552 | cohsp@pnb.co.in | Improvement Trust Building, Chandigarh Road, Hoshiarpur, Punjab-146001 |
Venkateswarlu C | Hubli | – | cohubli@pnb.co.in | C/O Pnb Dharwad, Subhash Road, Dharwad 580001 |
Vinayak Krishna Sardeshpande | Hyderabad | 040-23243080 | cohyd@pnb.co.in | 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004 |
Prem Kumar Aggarwal | Indore | 0731-4224022 | coind@pnb.co.in | Punjab National Bank, Circle Office, 20 Sneh Nagar Indore – 452001 |
Sanjay Verma | Jabalpur | 0761-2403229 | cojbp@pnb.co.in | Punjab National Bank, Circle Office , 1227 Napier Town , Jabalpur-482001 |
Deepak Mathur | Jaipur – Ajmer | 1412716502 | coajmer@pnb.co.in | Jhalana Institutional Area, Jhalana, Jaipur |
Sunil Kumar Aneja | Jaipur – Dausa | 1412747135 | codausa@pnb.co.in | 2 Nehru Place, Tonk Road, Jaipur |
Abhinandan Kumar Sogani | Jaipur – Sikar | – | cosikar@pnb.co.in | 2 Nehru Place, Tonk Road, Jaipur |
Arabinda Panda | Jalandhar – East | 0181-4697616, 4697601 | cojalandhareast@pnb.co.in | Civil Line, Jalandhar, Punjab-144001 |
Surender Singh | Jalandhar – West | 0181-5008844, 5087711 | cojalandharwest@pnb.co.in | Punjab national bank, circle office,1st floor,922, g.t. Road, Jalandhar-144001 |
Sanjeev Kumar Dhupar | Jammu | 0191-2471979 | cojk@pnb.co.in | Gupta Towers, Bahu Plaza, Rail Head Complex, Jammu-180012 |
Prabhat Shukla | Jhansi | 0510-2321619 | cojha@pnb.co.in | Jhalkari Bai Complex, Near RTO Office, Kanpur Road, Jhansi |
Rajiv Mahajan | Jodhpur | 0291-2439069 | cojdh@pnb.co.in | 802, Angira Darpan, Ground Floor, Chopasani Road, Jodhpur-342003 |
Ranjana Khare | Kanpur City | – | cokan@pnb.co.in | 59/29, Birhana Road, Kanpur -208 001 (U.P.) |
Biswaranjan NaiK | Kharagpur | 032- 2227 4365 | cokharagpur@pnb.co.in | Plot No. 172, BE- 1 Bidhannagar, PS- Midnapur, Dist- Paschim Medinipur, W B- 721101 (Temporary Arrangement) |
R Ram Mohan | Kolhapur | – | – | – |
Rajesh Bhowmick | Kolkata – East | 033-4027 7201 | cokolkataeast@pnb.co.in | AG Towers, 3rd Floor, 125/1, Park Street, Kolkata-700017 (Temporary Arrangement) |
Puskar Kumar Tarai | Kolkata – North | 033- 2337 9553 | cokolkatanorth@pnb.co.in | DD 11, Salt Lake, Sector- 1, Kolkata- 700034 |
Sunil Agrawal | Kolkata – South | 033-024985791 | cokolkatasouth@pnb.co.in | 627/2 DH Road Kolkata 1st Floor700034 |
Bipin Bihari Sahoo | Kolkata – West | – | cokolkatawest@pnb.co.in | 3rd Floor, 4 N C Dutta Sarani, Kolkata- 700001 |
Sanjeev Kumar Makkar | Kota | 7442360051 | cokota@pnb.co.in | 9a industrial area near DIC centre Kota |
C.V. Rao | Kozhikode | 0495-2742614 | cokoz@pnb.co.in | Circle Office, Shatabdi Bhavan, Mini Bypass Road, PO. Govindapuram, Kozhikode-673016 |
Gurvinder Pal Singh | Kurukshetra | 01744-224631 | cokkr@pnb.co.in | Sandeep Chatha Complex, Pipli Road, Opp. Saffron Hotel, Kurukshetra |
Pawan Kumar | Lucknow – East | 0522-4948453 | colucknoweast@pnb.co.in / chlucknoweast@pnb.co.in | First floor Eldeco Corporate chamber -1,VIbhuti khand, gomti nagar,Lucknow 226010 |
Aneesh Humble Kinder | Lucknow – West | 0522-2200715 | colucknowwest@pnb.co.in / chlucknowwest@pnb.co.in | 4-A Habibullah Estate Hazratganj Lucknow |
Rakesh Kumar Jain | Ludhiana – East | 0161-2550121 | coludhianaeast@pnb.co.in | Site no. 5, ferozepur road, ludhiana, 141012 |
Jayanta Haldar | Ludhiana – West | 0161-2550130 | coludhianawest@pnb.co.in | Site no. 5, ferozepur road, ludhiana, 141012 |
N Balasubramanian | Madurai | – | comadurai@pnb.co.in | C21, 2nd floor, Gupta Complex, 80 ft Road, Anna Nagar, Madurai- 625 020 |
Sanjay Ranjan Das | Malda | 03512-223083 | comalda@pnb.co.in | Nazrul Sarani (Near Englishbazar P.S) P.O & DT- MALDA 732101 |
S N Gupta | Meerut – East | – | co.mrt@obc.co.in / comeeruteast@pnb.co.in | 495/1 Rpg Tower, Mangal Pandey Nagar, Meerut-250003 |
Nilesh Kumar | Meerut – West | 0121-2671230 | comrtwest@pnb.co.in | Lic Building, Prabhat Nagar, Meerut -250002 |
Vinod Sharma | Moga | 01636-519000 | comoga@pnb.co.in | 4th Floor, Darshan Singh Complex, G.T. Road Moga, 142001 |
Rajendra Singh | Moradabad | 0591-2455143 | combd@pnb.co.in | Ram Ganga Vihar-Ii, Moradabad, Up – 244001 |
Mukesh Kumar Verma | Mumbai Central | 022-26532678 | comumbaicentral@pnb.co.in | PNB Pragati Tower, Plot No.C-9, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400051 |
Dinesh Chandra | Mumbai City | 022-22186829 | comumbaicity@pnb.co.in | 7th floor, Maker Tower “F”, Cuffe Parade, Mumbai |
Radhika Shivram Bhatawadekar | Mumbai Western | 022-43434610 | comumbaiwestern@pnb.co.in | Aman Chambers, 1st Floor, Off Veer Savarkar Marg, Prabhadevi, Mumbai |
Pankaj Kumar | Murshidabad | 03482-252717 | comurshidabad@pnb.co.in | 26/11, Sahid Surya Sen Road, Berhampore, Murshidabad 742 101 |
B. P. Rao | Nagpur | 0712-2544937 | conagpur@pnb.co.in | GF, PNB HOUSE, Kingsway, Nagpur – 440001 |
Ram Chander Kuhar | New Delhi | 011 – 49720941, 49270901 | conewdelhi@pnb.co.in | 2nd Floor, Harsha Bhawan, E-Block, Middle Circle, Connaught Place, New Delhi-110001 |
Amir Singh Yadav | Noida | 0120 – 4818111 | conoida@pnb.co.in | Sector-1, Noida (Up) |
Amitabh Rai | North 24 Parganas | 033- 2584 4367 | conorth24parganas@pnb.co.in | 48 A jessore Road (near Seth pukur) Barasat, W B- 700124 |
Deepak Sharma | North Delhi | 011 – 25864287 | codelnorth@pnb.co.in | 2nd Floor, Harsha Bhawan, E-Block, Middle Circle, Connaught Place, New Delhi-110001 |
Anjani Kumar | Panipat | 0184-2204401 | co.kar@obc.co.in/ copanipat@pnb.co.in | SCO-23-24, Sector- 12, Karnal |
Surinder Kumar Thapar | Patiala | 0175-5030201 | coptl@pnb.co.in | Pnb, Karam Complex, near jaggi, Sirhind Road, Patiala |
Sudhir Dalal | Patna – North | – | coptn@pnb.co.in | 2nd Floor Chanakya Towers, R Block, Patna 800001 |
Ravi Prakash Poddar | Patna – South | – | co.ptn@obc.co.in | 2nd floor,Chandpura Palace Bank Road, West Gandhi Maidan Patna |
Sunil Kumar Page | Pune | 020-26133863 | copune@pnb.co.in | 9, Moledina Road, Aurora Tower, Camp, Pune – 411001 |
Himadri Sekhar Nanda | Purba Medinipur | 032-2826 6755 | copurbamedinipur@pnb.co.in | Padumbasan, PO Tamluk, Dist- Purba Medinipur WB- 721636 |
Manmohan Lal Chandna | Raipur | 0771-2210400 | corai@pnb.co.in | Circle Office, ground floor, Plot No. 46, Sector 24, Opposite Block `A Office Campus, Atal Nagar, Naya Raipur-492018 |
S K Raghav | Rajkot | – | corajkot@pnb.co.in | Temporarily functioning from PNB Officers Flat, Yagnik Road, Near Ramakrishna Ashram, 1/5, Rajkot. (Permanent office yet to be acquired on lease) |
Rati Kant Tripathi | Ranchi North | – | coranchinorth@pnb.co.in | 4th floor, Saluja tower, P. P. Compound, Main Road, Ranchi |
Deepak Kumar Shrivastav | Ranchi South | 0651-2531900 | coranchisouth@pnb.co.in | 5th floor Nile Complex, Kantatoli, Ranchi |
Navin Pandey | Rohtak | – | cortk@pnb.co.in | Tau colony Sonepat Road, Rohtak |
Naveen Bundela | Sagar | – | cosagar@pnb.co.in | Temporarily working from circle office- eOBC Indore |
Bijaya Kumar Beura | Sambalpur | – | cosbp@pnb.co.in | 1st floor, Balaji Midtown, Deheripali, Budharaja, Sambalpur-768004 |
Rajeev Singh Jha | Secunderabad | 040-23147012 / 30 / 37 / 48 / 20 | cosecunderabad@pnb.co.in / co.hyd@obc.co.in | 103, 8-2-248/A, Maharshi House, Road no:3, Banjara Hills, Hyderabad-500034 (Telangana) |
Sushil Khurana | Shimla | 0177-2651733 | cosml@pnb.co.in | Regent House, The Mall Shimla- 171001 |
Gurupada Pradhan | Silchar | 0384-2247450 | cosilchar@pnb.co.in | UBI Building, Central Road, Silchar-788001 |
Satpal Mehta | Sirsa | – | cosirsa@pnb.co.in | Scf-53 & 54, Ist Floor, Commercial Urban Estate-2, Hisar-125001 |
Milind Khankhoje | South 24 Parganas | 033- 2433 8569 | cosouth24parganas@pnb.co.in | 24 Parganas South, Padmapukur, Amtala Road, Baruipur, Wb- 70014 |
Rajesh Mishra | South Delhi | 011 – 25728133 | codelsouth@pnb.co.in | Rajendra Bhawan, Rajendra Place, New Delhi-110008 |
Rajinder Mohan Sharma | SriGanganagar | 0154-2460707 | cosgn@pnb.co.in | Pnb House, Meera Chowk, Sriganganagar,-335001 |
K K Raina | Srinagar | 0194-2465012 | cosrinagar@pnb.co.in | C/O Eobc Circle Office Bldg.Plot No-105, Gali No-10,Greater Kailash, Jammu-188001 |
Deepak Kumar Kathuria | Surat | 0261 2701001 | cosurat@pnb.co.in | 4th Floor, Tulsi Krupa Arcade, Near AAI Mata Chowk, Parvat Patia, Surat-395010 |
Pratap Singh Rawat | Tehri | – | cotehri@pnb.co.in | Pnb, Circle Office, Tehri-249001 |
Vijay B Patil | Thane | – | cothane@pnb.co.in | – |
Ved Saroha | Thiruvananthapuram | – | – | – |
R Pushpalatha | Trichy | – | – | PNB House, Trichy- Tanjore Highway, Kailaspuram, Trichirapally- 620014 |
Vimal Kumar Sharma | Udaipur | 0294-2688001 | coudaipur@pnb.co.in | LIC Building, 3rd Floor, Sub city Centre, Reti Stand, Udaipur – 313002 |
Pushpendra Singh Rathore | Ujjain | – | coujjain@pnb.co.in | Premises finalisation under process – temporary working from circle office- eOBC Indore |
Dilip Kedar | Vadodara | 0265 2361734 | covadodara@pnb.co.in | Ground Floor, Fortune Tower, Vadodara Stock Exchange Building, M5UA, Opp Univ Campus, Sarod, Sayajiganj, vadodara-390005 |
Harbans Singh Kanwar | Varanasi | – | covns@pnb.co.in | S 20/56, D, The Mall, Kennedy Road, Cantt; Varanasi-221 002, U.P. |
Uday Bhaskar Reddy | Vijayawada | – | coandhra@pnb.co.in | 9-35,1st Floor, Kavuri Towers, Kamayya Thopu Centre, Kanru |
N V S P Reddy | Vizag | 0866-2469977 | covizag@pnb.co.in | 1-59, First Floor, Yalamanchili Towers, Sri Anjaneya Township, Edupugallu, Vijayawada-521151 |
Praveen Kumar Gupta | West Delhi | 011 23741564, 23741565 | cowestdelhi@pnb.co.in | P-9/90, Connaught Circus, New Delhi-110001 |
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Overseas Punjab National Bank customer care toll-free numbers accessible to NRI clients
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For the United States, the number is 18444519295, 448000318030 for the United Kingdom, and for UAE, the number is 800035770298. All three contact numbers are toll-free.
Other numbers you may dial include 011 26165160 and 011 26165429, or you may email at ebaydelhiaof@pnb.co.in. You may also contact the customer service department by email if you want. You may reach the same person at the following email address care@pnb.co.in.
In addition, all non-resident Indians and individuals of Indian origin are welcome to stop by the NRI support desk located in each of the below zonal offices if they have any questions or concerns pertaining to their cards:
Zonal Office | Mail ID | Contact Number |
Delhi | zodelhi@pnb.co.in | 011-25754001 |
Mumbai | zomumbai@pnb.co.in | 022-22833802 |
Kolkata | zokolkata@pnb.co.in | 033-22480499 |
Agra | zoagra@pnb.co.in | 562-4012549 |
Ahmedabad | zoahm@pnb.co.in | 079-26580447 |
Amritsar | zoamritsar@pnb.co.in | 0183-2565281, 0183-5017111 |
Bhopal | – | 0755-2550476, 0755-2550663 |
Bhubaneswar | zobbsr@pnb.co.in | 0674-2353050 |
Chandigarh | fgmochd@pnb.co.in | 0172-2704176 0172-2704176 |
Chennai | zochennai@pnb.co.in | 044-28112218 |
Dehradun | zodeh@pnb.co.in | 0135-2710107 |
Durgapur | zodurgapur@pnb.co.in | 0342-2646342 |
Gurugram | zogurugram@pnb.co.in | 0124-4126124 |
Guwahati | zoguwahati@pnb.co.in | 94340-14533 |
Hyderabad | zohtd@pnb.co.in | 040-23235646 |
Jaipur | zojpr@pnb.co.in | 0141-2743349 |
Jodhpur | zojodhpur@pnb.co.in | 0291-2431298 |
Lucknow | zolucknow@pnb.co.in | 0522-2306435 |
Ludhiana | zoludhiana@pnb.co.in | 0161-2550120 |
Meerut | zomeerut@pnb.co.in / fgmmrt@pnb.co.in | 0121-2671472 |
Patna | fgmptn@pnb.co.in | 0612-2506709 |
Raipur | zoraipur@pnb.co.in | 0771-2210403 |
Shimla | zoshimla@pnb.co.in | 0177-2651441 |
Varanasi | zovaranasi@pnb.co.in | 0542-2506063 |
If you are not satisfied with the solution that was given to you by the customer service centre of Punjab National Bank, you always have the option to forward your issue as part of the grievance redressal mechanism that is offered by the bank. According to the escalation matrix, there are a few distinct phases that a complaint might go through
Level 1
You may voice your complaint by calling the customer service centre, contacting the branch manager in person, or sending an email.
Level 2
If you feel that the resolution that was offered to you does not adequately address your concerns, you have the option of speaking with either the zonal supervisor of your area or the manager of the main office.
Level 3
You have the option of going to either the nodal authority or the primary nodal officer in order to have your issue resolved.
Level 4
In the event that the nodal agent or the main nodal officer seems unable to give you a response that is suitable, you have the option of contacting the banking ombudsman within your area.
Contact information for the Nodal Officer of the Punjab National Bank
The circle head would be responsible for acting as the nodal official for all PNB district offices. Under the category “Punjab National Bank Circle Office Contact Specifics,” the details about how to get in touch with the bank have been given.
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Get in touch with the senior nodal official if the nodal person is unable to resolve the issue you are having.
The following are the contact details:
The General Manager, Punjab National Bank, Customer Service Department, Sector 10, Dwarka, New Delhi 110 075
Phone: 011 28044153
Email: care@pnb.co.in
Other methods to contact Punjab National Bank
You may communicate with the bank using the following methods:
Online
- You may lodge your grievance on the website by going to the page designated specifically for that purpose and submitting it there. You may access this website by going to the ‘Contact Us’ page of the bank’s website.
- Through the use of this approach, you are also able to provide any comments or ideas you may have.
Go to the bank
- You may also go to the branch of the Punjab National Bank closest to you or go to the branch where you already bank in order to get your issues handled.
- In the event that you choose to file a complaint with the institution, you will be required to fill out the appropriate form, present it to the management of the bank, and request acknowledgement of the filing of the complaint.
- You may get this application from the branch manager or you can choose to download it from the internet and save it to your computer. Every location will be equipped with a complaint book that has perforations.
Feedback kiosk
- On-line complaint-cum-feedback kiosks are available in all circular and zonal offices. You may also use this kiosk to file a complaint. If you prefer, you may provide any comments or recommendations you have.
- Even if you have followed the escalation matrix and your complaints haven’t been handled, the banking ombudsman is always there to help you.
- The Reserve Bank of India has appointed a banking ombudsman who is a natural person who will investigate your complaint.
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FAQs
How can I put a hold on my credit card with PNB Bank?
Please contact customer service if your card has been inadvertently frozen and it may be unblocked. The only option if you cannnot get your credit card unlocked is to get another one.
Who do I email to register a grievance with PNB Bank?
You may email ebaydelhiaof@pnb.co.in if you have any problems.
Source: https://ecis2016.org/.
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Source: https://ecis2016.org
Category: Must Knows