[ecis2016.org] The Delhi Development Authority is planning a massive digitisation drive that will involve networking of its 22 departments, promoting digital payments and establishment of state-of-the-art record rooms, in a bid to improve citizen services
The Delhi Development Authority (DDA) is planning to undertake a massive digitisation drive, its vice-chairman said in a statement, on December 1, 2017. Under the project – ‘DDA Digital Services: Computerised Management System for Decision Support and Online Public Services (including Grievances Redressal) System (CMS)’ – the DDA will network its 22 departments and 60 field offices and undertake capacity building for its 5,000 officials to provide citizen services, the DDA’s vice-chairman Udai Pratap Singh said, at a meeting with Housing and Urban Affairs Minister Hardeep Singh Puri, according to the release.
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The DDA would use social media to improve interaction with customers, promote digital payments and establish state-of-the-art record rooms, the statement said. The DDA also planned to establish nearly 22 public facility centres and 27 internet information kiosks at SDM offices, to provide information services, it added.
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To facilitate this, the DDA released its request-for-proposal (RFP) notice on November 30, 2017, to invite technical proposal from top IT firms, the release said.
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