Health and safety tips for contactless home relocation during a pandemic

[] We look at five crucial aspects that people who relocate homes should consider, while choosing a movers and packers partner for the purpose

When people shifted from one home to another prior to the COVID-19 pandemic, all one cared about was that the goods should be transferred safely. Personal health and safety concerns rarely came into the picture. However, now, with the changing times, the biggest matters of concern are health and safety. Following the Coronavirus outbreak, there was a massive surge in people shifting homes across the country, as scores of individuals and families headed to their hometowns to alleviate added expenditure of rents, etc. The only priority that one sought, was ‘contactless relocation’.

You are reading: Health and safety tips for contactless home relocation during a pandemic

Thanks to the advancements in the movers and packers space over the past year, contactless relocation has now become a reality. All you need to do is choose the right partner for the purpose. Here are a few tips to ensure a hassle-free and contactless shifting.

Video call survey

Gone are the days when you could allow a group of untrained professionals into your house to take stock of the shifting consignment. If you are committed to contactless shifting, you can now opt for a video call survey of the consignment. The most important thing related to shifting within or outside cities is the listing of items and the same can be made easily over a telephonic conversation. It is the key to hassle-free relocation, as one proper item list is the solution for multiple problems including selection of vehicle and manpower.

Safety gadgets

Another vital point to remember during shifting is that the manpower that comes for the purpose, is fully equipped with the necessary safety gadgets, including face shields, gloves, masks and hand sanitisers. Also, relying on the checklist, there would be minimal customer engagement for anything whatsoever. Customers can stay in a separate room, while the packing continues in other parts of the home.

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Another important aspect pertaining to manpower is that one should choose a packers and movers partner who has performed a pre-KYC for all its staffers. This would further ensure that there are no safety or criminal issues at any point.

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Contactless move coordinator

Often, during inter-city transit, there is no information on the whereabouts of the items. A ‘dedicated move coordinator’ is a perfect solution to fill this gap. One day before the shifting, the coordinator is completely aligned to the needs of the consumers. It is the coordinator’s primary responsibility to remain in continuous touch with the customer, till last -mile delivery.

There should also be a mechanism for daily automated updates through email and telephone, in inter-city, as well as intra-city relocations. Dedicated departments for different purposes (such as: a ‘happiness centre’ for pre-sales query, ‘customer contact centre’ for know-how, ‘escalation team’ to look urgently into any glitch, a ‘QA team’ that maintains the operational hygiene and a ‘toll-free number’ where consumers do not have to pay even for queries), can greatly enhance the customers’ experience.

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Cashless payment

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There should not be, in any way, a cash exchange pertaining to the payments. There is a plethora of digital payment options that we use in our day-to-day lives via our smartphones. Before zeroing in on the movers and packers, do check if a digital payment mechanism is in place.

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Machine sanitisation

During the cycle of goods getting packed, loaded, transported, unloaded and unpacked, they traverse through different surroundings and various geographical locations. Hence, before unloading of the goods, there should be full sanitisation using the right machinery.

While the aforementioned tips are the present standards in contactless shifting, the future lies in virtual reality. By leveraging artificial intelligence (AI) and machine leaning (ML)-based innovations, very soon we could see virtual surveys happening in every household. There are many more milestones yet to be achieved in the space of home shifting in India.

(The writer is co-founder and MD, Shift Freight)

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Category: Lifestyle

Debora Berti

Università degli Studi di Firenze, IT

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